Listing
What are the most important things to pay attention to if I want to add my products to LELFAN?
You need to pay attention to the following points:
1- Your products should be hand-made by you, and not mass-produced or another person’s or entity’s products that you are trying to market.
2- That you are well aware of lelfan.net vision and mission.
3- You can familiarize yourself with the type of items our customers like to buy by going through the website’s catalog.
4- Your product shouldn’t have or hold anything that is offensive, hateful, bigoted, or otherwise would be deemed immoral to exhibit.
What to do if I can’t find a category or subcategory that fits what I’m trying to sell?
Contact our customer through the Contact us page, or send a ticket with your inquiry from your main dashboard.
How to describe items I’m selling/what to write in the description field while adding a product?
To best describe the product to the customers, please mention the specifics of the materials used for coverings and linings, types of colors or canvases used, style of manufacturing or drawing, size and dimensions, and weight; and we encourage you to add any backstory that enthused you to make that item. We believe that each handmade art or product holds a piece of its maker within it, don’t be afraid to share that with the customers.
How to best choose images for items I’m selling?
All your images should be 600x600 to appear in their best quality, for the featured image, choose the most flattering angle, that shows the most desirable side of your item. Other angles can be added to the gallery of the item while adding its details.
Can my new item get rejected by the administration?
Yes, lelfan.net administration has the right to reject and remove any item that doesn’t fall within, the website’s main vision.
if you believe your item belongs on lelfan.net, please send the administration a dispute from your main dashboard
Can I add an item that I can make if ordered?
Yes, you can. Even though we encourage our artists to have their items in stock to be ready to be shipped whenever they are ordered, we know that some items can be expensive to make and hold on to till they are manufactured.
So if you have an item that will still need time to be made, add the number of days in the estimated shipping days field while adding the item, and mention it also in the product description field.
Which language can I enter my item details in?
You can list your item in both English and Arabic.
Can I add a large-sized item?
Yes, but you need to categorize its size correctly during adding its details.
How many products can I have in my store?
A basic subscription can add up to 100 products.
What to do if I have too many items to add one by one?
You can add multiple items at once by using the CSV you can get from the “Bulk upload” tab in your vendor dashboard
What do I do if I don't know how to take pictures of my item?
In this case, please contact the administration or Arkan Culture Center
Bulk Listing
What is the bulk upload tool in my vendor dashboard?
This is a method to add multiple items at once to your store, follow the tutorial to know how to use it efficiently.
Why do I get the message that a product is a duplicate?
This means that the product code was used before, change and upload again.
Offers
How do I know how much to price my items for to be competitive on Souq.com?
Login to your account and click manage your listing”; then select “Live on Site”. Look at the section where the product price is shown. If a caution icon “ ” displays there, it would mean that the price of your item is higher than other Sellers selling the same item.
NOTE: Just click on the caution icon “ ” to see the lowest selling price Sellers of that product. Maintaining competitive pricing and product availability are two of the MOST essential areas to ensure that you update on a frequent AND timely basis. Online Buyers are savvy Shoppers who look for the best deals and do not like to wait.
How can I add a warranty to my listing?
You can mention any warranty information associated with the product in the “keynotes” of the “offer” while you are uploading. Remember to specify who is providing the warranty and the duration. The minimum warranty that may be stated is for three months.
Eg: 6 Month seller warranty or 2 year Axiom warranty
What other ways to optimize my listing?
The seller can also open a store on Souq.com and sell different categories of items through their store. Your store comes with a dedicated URL and gives you the option to put your brand logo to give an identity to your store. Your store will be a single window from where the Customers can see and buy all items listed by you.
How do I remove my listing temporarily?
You can remove the items temporarily by logging in to the account and clicking “Live on Site” under the “Manage your listing” tab on the left.
Orders
How do I know when I get an order?
How do I confirm an order?
How to cancel an order?
When should I confirm an order?
You should only confirm an order once you have the item ready to be shipped. Once confirmed the order cannot be canceled.
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